Introduction

Who We Are & Why This Policy Exists

Skynile Adventure Ltd is a tours and safaris operator registered in Kenya under the Tourism Act. We are committed to protecting the privacy of every person who enquires about, books, or travels with us.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with, and the rights you have over your data. It applies to our website, telephone enquiries, email communications, and any other channel through which you interact with us.

By using our website or making a booking, you confirm that you have read and understood this policy. If you do not agree with any part of it, please refrain from providing us with your personal data and contact us to discuss alternatives.

Data We Collect

What Information We Collect

We only collect information necessary for the provision of our services.

Information You Give Us Directly

• Full name, nationality, and date of birth
• Passport or national ID number and expiry date
• Email address, phone number, and postal address
• Dietary requirements, medical conditions, or accessibility needs you choose to share
• Emergency contact details
• Payment information (processed securely via payment providers)
• Travel insurance details

Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, session duration, and referral URLs

Information From Third Parties

• Travel agents and partner operators acting on your behalf
• Reviews and feedback from third-party platforms

How We Use Your Data

Purposes of Processing

Sharing Your Data

• Safari lodges and tented camps
• National park authorities
• Airlines and transfer operators
• Payment processors
• Travel insurance providers
• Legal and regulatory authorities where required by law

All third parties we engage are required to protect your information and may not use it for their own marketing purposes.

International Transfers

Some suppliers and partners operate outside Kenya. Where personal information is transferred internationally, we take reasonable steps to ensure equivalent levels of protection under applicable law.

Data Retention

• Booking records: 7 years after travel completion
• Marketing consent records: 3 years after last interaction
• Website analytics: 26 months

After the retention period, information is securely deleted or anonymised.

Cookies

• Essential Cookies: Required for website functionality.
• Analytics Cookies: Help us understand visitor behaviour.
• Marketing Cookies: Used only with your consent.

You may manage or remove cookies through your browser settings at any time.

Your Rights

• Access personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict or object to processing
• Withdraw marketing consent at any time
• Complain to the Office of the Data Protection Commissioner of Kenya

Security

We implement technical and organisational safeguards including SSL encryption, restricted system access, secure booking systems, and staff training.

While no internet transmission is completely secure, we continuously work to protect your personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect legal requirements, operational changes, or service improvements.

When updates occur, the effective date at the top of this page will be revised. Continued use of our services constitutes acceptance of the updated policy.